Shipping Policy
vesnal.com, referred to as “we” and “us”, operates the website (vesnal.com) referred to as the “Website”. When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.
1. General
Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion, there may be an error in our stock count, leading to a situation where we cannot fulfil all your items at the time of purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.
2. Shipping Costs
The shipping fee is calculated during the checkout process, based on the weight, dimensions, and delivery location of the items in the order. The shipping payment will be added to the overall purchase amount and will serve as the final cost for the customer.
3. Returns
3.1 Return Due To Change Of Mind
At vesnal.com, we are more than happy to accommodate returns based on a change of mind, provided that the request for return is received by us within 21 days of receipt of the item.
The item must be returned in its original packaging, unopened and in a condition that is suitable for resale.
The customer will be responsible for paying for the return shipping and must arrange for the shipping themselves.
Once the return is received and accepted, we will process a refund in the form of store credit for a future purchase. We will notify you via email once the process is completed.
Please note that while we will refund the value of the returned goods, we will not refund the shipping costs that were originally paid by the customer.
3.2 Warranty Returns
vesnal.com is committed to fulfilling all legitimate warranty claims, but they must be submitted within 90 days of receiving the items.
To facilitate the return process, customers will need to pay for the shipping upfront, but vesnal.com will reimburse the cost upon a successful warranty claim.
Once vesnal.com receives the returned items for a warranty claim, they aim to process it within 7 days.
- Upon confirming your warranty claim, you will have the option to choose from:
- Reimbursement to the payment method used;
- An in-store credit refund;
- Receiving a new item (if stock is readily available).
4. Delivery Terms
4.1 Transit Time Domestically
Typically, it takes 2 to 7 days for domestic shipments to be delivered.
4.2 Transit time Internationally
International shipping typically takes between 4 to 22 days in transit, with the exact duration depending on the courier chosen. An accurate estimate can be provided during the checkout process when selecting the courier.
4.3 Dispatch time
Orders are typically sent out within 2 working days after payment has been received.
The warehouse operates from Monday to Friday during standard business hours, except on national holidays when it is closed. During these holidays, measures are taken to minimize shipment delays.
4.4 Change Of Delivery Address
Regarding requests for changing the delivery address, we can alter it prior to the dispatch of the order.
4.5 P.O. Box Shipping
vesnal.com will only use postal services for delivering to P.O. box addresses. Courier services are not available for these types of addresses.
4.6 Military Address Shipping
The shipping of packages to military addresses is possible with USPS, however, courier services do not offer this service.
4.7 Items Out Of Stock
In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.
In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.
4.8 Delivery Time Exceeded
Please contact us if the delivery time has surpassed the expected delivery window, so we can initiate an inquiry.
5. Tracking Notifications
Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.
6. Parcels Damaged In Transit
In the event of a damaged parcel during transit, kindly reject it from the courier if possible and reach out to our customer service team. If the parcel was delivered in your absence, please inform our customer service team for further instructions.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
International shipments may be subject to import duties and taxes upon arrival in the destination country. These fees vary by country, and we advise you to familiarize yourself with these potential costs prior to placing an order with us.
If you decline to pay duties and taxes upon reaching your destination country, the merchandise will be shipped back at your expense. You will receive a reimbursement for the amount paid for the goods, minus the cost of the return shipment. The initial shipping fee will not be included in the refund.
8. Cancellations
You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly refer to our refund policy for further information.
9. Insurance
The insurance coverage for the loss and damage of parcels is up to the value declared by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
As soon as the courier finishes investigating the claim, we will proceed with either a refund or a replacement.
10. Customer service
For all customer service enquiries, please email us at https://vesnal.com/contact-us.