Refund Policy
Thank you for shopping at vesnal. We value your satisfaction and want to ensure that your shopping experience is enjoyable and hassle-free. Please read our Refund Policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds
- We offer refunds for eligible items within 21 days of the purchase date.
- To be eligible for a refund, the following conditions must be met:
- Items that do not meet these criteria will not be eligible for a refund.
2. Refund Process
- To initiate a refund, please contact our customer support team at +447397228698 within the eligible refund period.
- Our team will guide you through the return process and provide you with a return authorization (RA) number if applicable.
- Please package the item securely, include the RA number on the package, and ship it to the address provided by our customer support team.
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If your refund is approved, it will be processed, and a credit will be issued to your original payment method within 21 business days.
3. Non-Refundable Items
- Certain items are non-refundable.
- Gift cards and digital products are non-refundable.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer support team immediately.
- We will provide instructions on how to return the item for a replacement or refund.
6. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.